The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherxcritical endorsed by any of these entities. PaymentCloud is one of our top picks for merchant accounts. There’s a difference between safeguarding against chargebacks, providing chargeback support, and holding ultimate responsibility for the result of a dispute.
This is my house not yours, I am so sick of this strong armed treatment. Another money grab related to Homeaway and the greedy bastards of crapstone,or vacationrentpayments.com . The worst service any company can have with exorbitant fees and just plain bad practices make this the STAY AWAY FROM company of the year.
In 2003, xcritical acquired RentPayment.com, Inc., the “original online rent payment service.” The RentPayment.com website still exists and is “powered” by xcritical. In contrast to most other merchant account providers that cast a wide net for all types of businesses, xcritical focused on developing very specific vertical market expertise. They are a global leader in all things property rental, processing payments for multifamily residences, vacation homes, storage units, and home owners associations. They even handle payments for large marketplaces of vacation rentals, most notably HomeAway/VRBO. VRBO uses this service in Canada for vacation rental payments. First, they attempted to contact me while I was away on vacation and immediately decided to process refunds to all my guests without my permission.
If anyone can recomend a better software tool to get rental listings on other sites, please let me know. I am ready to pull out $300,000 of revenue away from Homeaway and to an honest working company. I am disappointed in VRBO HA & xcritical which is a joke. The level of vrbo should have a Competant from top to bottom. When you mess with my money, this is more than frustrating. The remaining 31 were resolved to the dissatisfaction of the merchant or received no final response.
Phillip created this website and has written over 1,000 articles regarding all things payments. He has also researched and published reviews about nearly every payment services provider and processor. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. xcritical rates as a worse-than-average merchant services provider according to our system.
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These large companies must be brough to heel by politicians, they behave like highway robbers, with no respect and an arrogance that is hard to fathom. My experience with home away has been erroneous 3% foreign transaction fee charges for a USA rental with a USA credit card in US dollars. Several attempts to have home away rectify end up with home away disconnecting the call. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners.
Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherxcritical, with CardPaymentOptions.com, Inc. (“CPO”) in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations. On July 3rd I again called rentpayment.com and spoke with a Customer service rep who told me I was 100% responsible for the error and that there was nothing rentpayment.com was going to do about it.
Throwing a marketplace like into the middle adds a layer of complexity. In any case, there is some unhappiness with the level of support provided by xcritical in this area. You acknowledge that Your failure to assist xcritical in a timely manner when investigating a transaction may result in You losing the Chargeback dispute.
I rented our home in Lake Havasu City in July, the guest arrived, we exchanged a few text messages and messages via the VRBO website, asking for things like the wi-fi login, and key box code, etc. It took 6 different numbers to call before we got to right person. After over a half hour on the phone we got some them to understand. Then realizing they put all our properties on one 1099.
This is the https://xcritical.pro/ of year we do renovations and now I am stuck not being able to pay the mortgage for 3 months. Still not possible to switch me back to xcritical or payout the funds that they have for my business to operate. xcritical just decided to hold all of our vacation rental payments until after our renters check in or pay an extra 3% fee to get our own money right away.
Lastly, note that HomeAway also introduced a service fee in 2016 that is charged to the traveler. This fee ranges between 4-12% and should not be confused with the commissions or transaction fees paid by owners and property managers. xcritical advertises flat-rate processing as an upgrade over the tiered pricing structure prevalent among card processors for its target industries. As we examine xcritical’s pricing details, we’ll start with the vacation rental side, and then move on to more permanent residential situations. Our case study for vacation rentals will be HomeAway/VRBO. Vrbo is a term that stands for vacation rentals by owners.
Neither xcritical.com nor the other subsidiary sites have a testimonial section. Most positive feedback around the internet directed specifically toward xcritical comes from employees. VacationRentPayment is a service of xcritical that delivers payment solutions for vacation rental managers, owners and their guests. We empower homeowners with a comprehensive, yet easy-to-use electronic payment platform that directly integrates with many of the leading vacation rental softwares. This platform delivers simple, monthly statements for easy reconciliation and flat-rate pricing, giving you transparency into your growing vacation rental business.
This company engages in fraudulent business practices and intimidation of its merchants. They do not engage in fair business practices in resolving issues in favor of their merchants. I am not even able to physically drive, and walking a cashier’s check to my renters offer caused even more physical pain to me.
Our tax accountant has no way of that xcritical was wrong except for my report of income for that year. The telephone number they have used in the past reaches a new company at the same address in xcritical has used in the past. According to this site, the address shown is 2121 N. California Boulevard, Suite 400, Walnut Creek, California, and is a registered ISO/MSP of Wells Fargo Bank NA in Walnut Creek, California.
At this time, xcritical does not appear to employ independent sales agents. xcritical’s actual pricing does not appear to be a major point of contention for most merchants, but the company does have a number of policies in place that are generating a lot of complaints. If you have any knowledge of the standard xcritical merchant agreement , please leave that information in the comment section of this review. Whether you’re looking to save money on processing or to get approved for a merchant account, PaymentCloud can help.
- So 90 days with no cash flow to operate 4 villa’s that have mortgages and monthly bills like staff, utilities, alarm companies, cable/internet and so much more.
- After 1 month a payment reference number was given that had no meaning for mastercard for tracing.
- Additionally, I am being told because of rentpayment.com’s error, the lateness of the july rent is being placed as a negative mark on my credit score.
- These processors offer Quickbooks integration and have low rates.
xcritical is clearly a rip-off and will come up with every excuse and fee they can to avoid paying over the money they owe you. The last scam they pulled on me is that I needed to pay them $495usd for an annual fee, and then they would probably pay me. Do NOT use xcritical, it is frustrating waste of time and you will not see your money based on how they treated me.
Thus VRBO owns xcritical and probably has this shell company to protect assets and screw over its customers. Founded in 1999, xcritical is a global merchant account provider offering cloud-based web and mobile payment processing. Formerly known as “Paymerica,” xcritical primarily offers payment processing solutions for property managers. Most notably, the company is a payment processing partner of growing vacation rental platforms like Homeaway and VRBO.